Terms and Conditions
The terms and conditions below explain the responsibilities Pearsons Glass has to you when purchasing goods via the website or our offices and shops.
2. Copyright and use of the site
You have permission to use this website, but please remember that all of the content
(images, text buttons, logos video clips, PDF downloads or software) are the property of Pearsons Glass Ltd. The website is protected by British and international copyright and cannot be copied, or distributed in any way without written permission. Hyperlinks to pearsons-glass.com or pearsons-glass.co.uk website may be made as long as the link does not portray Pearsons Glass Ltd, their products or services in a derogatory or offensive way.
Pearsons Glass has added links to other websites for your convenience. We have no control over the content, products or business dealings with them and cannot be held liable for any loss or claim that may arise.
Please use this website for lawful and personal use only. You may print website pages provided that you do not modify them in any way.
Any unauthorized use terminates your permission to use the website.
3 Log In To Your Account
Please keep any log in details and passwords confidential from others. The safe keeping of these, and use of your account, are your responsibility.
We do sell some items that are not suitable for minors, therefore all users must be over 18 or have the permission of a parent or guardian to do so.
Pearsons Glass Ltd have the right to cancel any account or order at their discretion
4 Submissions and reviews
We always encourage customers to submit feedback, comments and ideas to us, in fact, some of the best ideas have come from you. By making a submission you grant Pearsons Glass full permission to use your idea royalty free, in perpetuity.
Submissions are not permitted if they are obscene, offensive, threatening or derogatory and contain software viruses or and form of spam.
5. Your Information
When using this site it may be necessary to submit your name, address, email, phone number and other information when placing an order. By doing this you authorise Pearsons Glass to communicate with you electronically.
This information will only be provided to a third party for the purpose of fulfilling your order. Your information will not be shared with any other parties.
6. Goods and Pricing
All goods supplied are sold on the understanding that all safety procedures are undertaken when using them.
Because of the manufacturing processes, coloured glass may vary from batch to batch and sheet to sheet. Samples therefore are a reasonable representation of the shade and texture. Customers are advised to order enough glass for their commission to ensure continuity of the colour. Pearsons Glass Limited cannot be held responsible for differences in colour or shade when trying to match samples from previous batches or deliveries.
It may occur, despite our best efforts, that something may be priced or described incorrectly. Where the correct price is less than that stated on your order, you will be charged the lower price. If the correct price is higher than stated then one of the following may happen:
a. We may supply the goods at the price stated (our discretion)
b. We may contact you for instructions before you decide to accept or cancel the order.
c. Should the price be an obvious mistake, we have the right to cancel the order.
All goods remain the property of Pearsons Glass, wherever situated, until payment has been received in full, and must be identified as such.
If payment is not received on time, Pearsons Glass may cancel or not dispatch any outstanding orders. In regards to late/overdue payments, we reserve the right to add to the outstanding balance interest at statutory amount of 8% plus the Bank of England Base Rate, plus any fixes costs for debt recovery.
Orders may only be cancelled with permission from Pearsons Glass Limited and must be confirmed in writing by the customer.
All prices are exclusive of VAT. All prices are subject to change without prior notification.
Goods can be left at an unattended delivery address with photographic proof taken by our nominated courier. Goods can also be left with a neighbour who is happy to sign for them. Should you not be happy for goods to be left with in a safe place or with a neighbour, please state on delivery instructions provided. All goods left in a safe place or with a neighbour will be entirely at the customers own risk and no liability will be accepted by Pearsons Glass Limited. Should Pearsons Glass be unable to leave goods due to no-one being available to accept them, the right is reserved to make a charge for subsequent deliveries.
Pearsons Glass Limited reserves the right to deliver Part Orders at their discretion, for logistical reasons.
Although every effort is made to advise customers of the delivery day, Pearsons Glass Ltd and their contract carriers cannot quote exact delivery times.
When ordering goods for next day delivery orders must be received and payment approved by 12pm in order that the NEXT DAY rule can apply. Unfortunately we cannot guarantee that goods will be delivered next day but will do all we can to ensure it.
You must thoroughly inspect the goods within 48 hours of delivery. Any damage, faults, errors or short delivery must be notified within 3 days, in writing
Carriage charges are due on all qualifying sales. Goods may be crated and sent by carrier by arrangement, and a small extra charge will be quoted before delivery. Any deliveries made to areas outside those normally covered by Pearsons Glass Limited will be sent via a carrier at an extra cost.
This does not apply if goods are collected.
Our delivery costs are automatically calculated at the checkout, but a summary is here below:
8. Insurance Cover
In the event that an item has been delivered damaged or faulty, it will be replaced/refunded if Insurance Cover has been purchased (including free delivery of replacement item). Items that are delivered damaged without Insurance Cover will not be replaced/refunded.
If an item is delivered damaged, Pearsons Glass will require notification via email to firstname.lastname@example.org, including photographic proof of damage. Pearsons Glass must be notified within 3 days of receipt of items.
Insurance will cover any items purchased using pearsons-glass.co.uk or pearsons-glass.com.
All 'Delivery' terms and conditions apply.
Goods can only be returned by prior arrangement within 30 days of purchase. These items must be in the same condition as originally supplied, with all of the packing material enclosed. NOTE Special order items cannot be returned.
Distance selling regulations state that you can cancel an order within 7 days of delivery provided:
a. You notify us in writing
b. The item is unused
c. The item is in the same condition as when you received it
d. You have all of the original packing
The goods must be sent at your cost or delivered by you to arrive at the below address in good condition. Once satisfactorily inspected, a refund will be given, less any carriage costs.
It is recommended that if posting returned goods, they are sent by recorded delivery.
You must contact the office in writing before returning goods. No unsolicited goods will be accepted.
Pearsons Glass Limited neither imply nor attaches any guarantee of performance or otherwise, other than that issued by the manufacturer, and only pass on such guarantees.
When pre-wired electrical goods are sold by Pearsons Glass Limited they will conform to the relevant legislation and will have CE markings. It is our customers' responsibility to ensure that any item sold unwired is then wired by them or their contractor to conform to all relevant legislation.
11. Disclaimers, Liability and Exclusions
Use of this website is provided on an "AS IS" and "AS AVAILABLE" basis and at your own risk. No representations, warranties or conditions are expressed or implied as to the operation of this site or to the content, material or products included.
Products and services should only be purchased and used by persons who know how to work with them safely. Pearsons Glass will not be liable for any loss, injury or damages from the use of any products hired or purchased.
Pearsons Glass shall not be liable for any loss or damage caused by short, late or incorrect delivery. We also will not be liable for any loss sustained by you above the value of the goods.
Courses may be booked by post, telephone, email or website enquiry, but will not be confirmed until a signed booking form and safety information sheet is received.
Full payment is due 4 weeks prior to the course commencement date.
Cancellations by Customer
Cancellations must be confirmed in writing and charges will apply as follows:
0-2 working days prior to course commencement 100%
3-5 working days prior to course commencement 75%
6-10 working days prior to course commencement 40%
10+ working days prior to course commencement 15%
Cancellations by Pearsons Glass Limited
Pearsons Glass Limited will make all reasonable endeavours to ensure that confirmed courses take place as agreed. In the event that Pearsons Glass Limited have to cancel a course, liability is limited to the cost of that course. All delegates will be offered alternative dates, but, should this be unacceptable, Pearsons Glass Limited will refund all monies paid in full.
All materials are included in the cost of the course.
Full Day - Courses will run from 9.30am until approximately 4.30pm with appropriate breaks. Lunch will also be provided unless delegates are otherwise notified.
Half Day - Courses run from 9.30am to 12.30pm with no lunch provided.
13. Stock Management
Pearsons Glass website does not contain a full stock management system. Therefore, some items ordered may not currently be in stock. Any orders that have out of stock items will either be refunded, offered to exchange for a product of the same value or a customer can wait for the item to be back in stock.
Due to our walk-in shop, some items may show as available on our website, but a walk-in sale may result in the item going out of stock. Larger glass pieces can also be cut down to make smaller pieces.
Offers can not be used in conjunction with any other offer or discount. Pearsons Glass endeavour to dispatch all orders within 48hours (unless premium delivery is purchased).
5% off Kilncare kilns - This offer is a 5% discount on selected Kilncare kilns. Kilncare introduced a price increase on 1st January 2018, which has been applied before the 5% discount has been given. Offer applies to kilns only, and not accessories.
Delivery charges may still apply.
Discount applied to online, phone or email orders. No other discounts or offers apply.
Pearsons Glass Limited will wherever possible advise on the use of glass and materials in critical locations, however it is the responsibility of the customer to ensure that all products meet their requirements.
These terms are here to help us treat you fairly. If you have any recommendations, or need these terms explained, please contact us by e-mail, telephone, use the
address below or by the contact form on this site.
Pearsons Glass Limited
L3 7EH E. & O.E.
Pearsons Glass Limited is a registered company in England and Wales.
Company Registration Number: 1312627.
VAT Registration Number: GB 303569272.