Cart ( )

Terms and Conditions

The terms and conditions below explain the responsibilities Pearsons Glass has to you when purchasing goods via the website or our offices and shops.

1. Privacy Policy

Please review our “Privacy Policy” which sets out the terms of your visit to our site.

2. Copyright and use of the site

You have permission to use this website, but please remember that all of the content
(images, text buttons, logos video clips, PDF downloads or software) are the property of Pearsons Glass Ltd. The website is protected by British and international copyright and cannot be copied, or distributed in any way without written permission. Hyperlinks to pearsons-glass.com or pearsons-glass.co.uk website may be made as long as the link does not portray Pearsons Glass Ltd, their products or services in a derogatory or offensive way.

Pearsons Glass has added links to other websites for your convenience. We have no control over the content, products or business dealings with them and cannot be held liable for any loss or claim that may arise.

Please use this website for lawful and personal use only. You may print website pages provided that you do not modify them in any way.

Any unauthorized use terminates your permission to use the website.

3 Log In To Your Account

Please keep any log in details and passwords confidential from others. The safe keeping of these, and use of your account, are your responsibility.

We do sell some items that are not suitable for minors, therefore all users must be over 18 or have the permission of a parent or guardian to do so.

Pearsons Glass Ltd have the right to cancel any account or order at their discretion.


4. Your Information

When using this site it may be necessary to submit your name, address, email, phone number and other information when placing an order or creating an account. By doing this you authorise Pearsons Glass to communicate with you electronically.

This information will only be provided to a third party for the purpose of fulfilling your order. Your information will not be shared with any other parties.

6. Goods

All goods supplied are sold on the understanding that all safety procedures are undertaken when using them.


Because of the manufacturing processes, coloured glass may vary from batch to batch and sheet to sheet. Customers are advised to order enough glass for their commission/project to ensure continuity of the colour. All images displayed on our website are only representations of colour, and will vary with every display screen they’re viewed on.

Pearsons Glass holds no responsibility if the colour supplied has a slight variance to that advertised. Pearsons Glass Limited cannot be held responsible for differences in colour or shade when trying to match samples from previous batches or deliveries.

Samples offer a representation of the batch colour we currently hold in stock and it is advisable to purchase samples before ordering glass on this basis.

Glass Quality


Due to the manufacturing process, coloured glass may contain bubbles, seeds and imperfections that are natural characteristics of the glasses. This can also include imperfections that at first sight, may be viewed as scratches or defects.

If you require glass with minimal defecting, please speak to a member of our team to clarify what ranges may be best suited and order enough glass to accommodate wastage.

Stock Sheets

Stock sheet sizes can vary from sheet to sheet, due to the manufacturing process, and are often out of square. If you plan to cut specific sizes from a stock sheet you purchase, please allow for extra wastage due to size variances. All stock sheets are supplied with clean cut edging, care should be taken when handling.

Pearsons Glass holds no responsibility for the variance in sheet sizes supplied by manufacturers.

Bespoke sizes

Tolerances of +/- 2mm are allowed on any bespoke sized glass supplied. All bespoke sized glass is supplied with clean cut edging, care should be taken when handling.


Tolerances of +/- 2mm are allowed on any Hobby-Cut glass supplied. All Hobby-Cut glass is supplied with clean cut edging, care should be taken when handling.

Laminated Glass

Tolerances of +/- 2mm are allowed on any laminated glass supplied. All laminated glass is supplied with clean cut edging, care should be taken when handling.

All laminated glass is supplied with a 5-7mm clear taped boarder inside the two layers of glass, visible when viewing the face of the glass. The taped boarder inside the two layers of glass is approximately 1mm thick, finished thicknesses of overall laminated products can be confirmed when ordering.

7. Pricing

It may occur, despite our best efforts, that something may be priced or described incorrectly. Where the correct price is less than that stated on your order, you will be charged the lower price. If the correct price is higher than stated then one of the following may happen:

  1. We may supply the goods at the price stated (our discretion)
    b. We may contact you for instructions before you decide to accept or cancel the order.
    c. Should the price be an obvious mistake, we have the right to cancel the order.

All goods remain the property of Pearsons Glass, until the stage of delivery. Any emails received by Pearsons Glass are order acknowledgements, not confirmations or acceptance. Orders are only accepted at the stage of delivery.

If payment is not received on time, Pearsons Glass may cancel or not dispatch any outstanding orders. In regards to late/overdue payments, we reserve the right to add to the outstanding balance interest at statutory amount of 8% plus the Bank of England Base Rate, plus any fixes costs for debt recovery.

Orders may only be cancelled with permission from Pearsons Glass Limited and must be confirmed in writing by the customer.

All prices are exclusive of VAT and are subject to change without prior notification.

8. Delivery

Pearsons Glass offer delivery via a fleet of our own vehicles, through employees of the business and via nominated carrier services. The appropriate method will be selected by Pearsons Glass, based on the goods you order.

Goods can be left at an unattended delivery address by our nominated courier, as well as left with a neighbour who is happy to sign for them. Should you not be happy for goods to be left in a safe place or with a neighbour, notification must be given to Pearsons Glass with confirmation of your order. All goods left in a safe place or with a neighbour will be entirely at the customers own risk and no liability will be accepted by Pearsons Glass Limited. Should Pearsons Glass be unable to leave goods due to no-one being available to accept them, the right is reserved to make a charge for subsequent deliveries.

Pearsons Glass Limited reserves the right to deliver Part Orders at their discretion, for logistical reasons.

Although every effort is made to advise customers of the delivery day, Pearsons Glass Ltd and their contract carriers cannot quote exact delivery times.
When ordering goods for next day delivery orders must be received and payment approved by 12pm in order that the NEXT DAY rule can apply. Pearsons Glass endeavour to dispatch any order placed before 12pm next day, however, on certain occasions, this may not be possible.

All goods must be thoroughly inspected within 48 hours of delivery. Any damage, faults, errors or short delivery must be notified within 3 days, in writing. After 3 days have surpassed, Pearsons Glass will hold no liability for damages or faults.

9. Breakage Cover

Breakage Cover is a safe, speedy and inexpensive way of ensuring any breakages with deliveries are resolved with minimal inconvenience.

In the event that an item has been delivered damaged, it will be automatically replaced or refunded if Breakage Cover has been purchased (including free delivery of replacement item).

Items that are delivered damaged without Breakage Cover will need to be reviewed and/or inspected by one of our team via either photographic evidence or by returning the goods to us. We would always hope to agree to a sensible level of compensation towards the cost of the products, if the damage is to a level that makes the products still usable for our customer.  If we request goods are to be returned for inspection, we suggest this is done via a tracked courier or postal service.

If an item is delivered damaged, Pearsons Glass will require notification via email to artglass@pearsons-glass.co.uk, and photographic proof of damage may be requested. Pearsons Glass must be notified within 3 days of receipt of items.

Breakage Cover will cover any items purchased using pearsons-glass.co.uk, pearsons-glass.com or agreed during a telephone sale. 

All 'Delivery' terms and conditions apply.

10. Returns

Goods can only be returned by prior arrangement within 30 days of purchase. These items must be in the same condition as originally supplied, with all of the packing material enclosed. NOTE Non-stock special order items, bespoke sizes and laminated items cannot be returned.

Distance selling regulations state that you can cancel an order within 7 days of delivery provided:
a. You notify us in writing
b. The item is unused
c. The item is in the same condition as when you received it
d. You have all of the original packing
The goods must be sent at your cost or delivered by you to arrive at the below address in good condition. Once satisfactorily inspected, a refund will be given, less any carriage costs.

It is recommended that if posting returned goods, they are sent by recorded delivery, as no liability will help with Pearsons Glass for shipments you have arranged. You must contact the office in writing before returning goods. No unsolicited goods will be accepted

11. Guarantees

Pearsons Glass Limited neither imply nor attaches any guarantee of performance or otherwise, other than that issued by the manufacturer, and only pass on such guarantees.

When pre-wired electrical goods are sold by Pearsons Glass Limited they will conform to the relevant legislation and will have CE markings. It is our customers' responsibility to ensure that any item sold unwired, is then wired by them or their contractor to conform to all relevant legislation.

12. Disclaimers, Liability and Exclusions

Use of this website is provided on an "AS IS" and "AS AVAILABLE" basis and at your own risk. No representations, warranties or conditions are expressed or implied as to the operation of this site or to the content, material or products included.

Products and services should only be purchased and used by persons who know how to work with them safely. Pearsons Glass will not be liable for any loss, injury or damages from the use of any products hired or purchased.

Pearsons Glass shall not be liable for any loss or damage caused by short, late or incorrect delivery. We also will not be liable for any loss sustained by you above the value of the goods.


13. Offers

Offers are valid for the time period outlined on each promotion.

Certain product discounts are set with promotions, others may require a discount code that is specified on the promotion.

Offers are only valid to UK mainland shipping only, customers in highlands or island may incur additional charges.

Offers are only valid whilst stocks last. No other discounts apply. Certain product exclusions may also apply.


Inflation Buster Offers

Offer will be highlighted on publications issued by Pearsons Glass Ltd.

Offer is valid for time period shown on publication, only available whilst stocks last. No other discounts can be used in conjunction with these offers and greatest discount applies.

All other Offer T's & C's apply.



14. Safety

Pearsons Glass Limited will endeavour to advise on the use of glass and other materials in low-level glazing and critical locations. However, we are unable to supply any glass that adheres to EN12600, relating to critical locations. The responsibility lies with the customer to ensure that all products meet current safety guidelines and requirements. Pearsons Glass bear no liability if an accident/incident is caused through the incorrect use of glass or materials provided.

15. Extra

These terms are here to help us treat you fairly. If you have any recommendations, or need these terms explained, please contact us by e-mail, telephone, use the
address below or by the contact form on this site.

Registered Office

Pearsons Glass Limited
Maddrell St
L3 7EH E. & O.E.
Pearsons Glass Limited is a registered company in England and Wales.
Company Registration Number: 01312627.
VAT Registration Number: GB 303569272.

16. Klarna

Pearsons Glass now offers our customers the option to pay for orders using Klarna.

All agreements are between customer and Klarna, Pearsons Glass hold no liability once goods are delivered.

Pay in 3 instalments - Klarna: Pay in 3 instalments Terms and Conditions

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.*

Pay in 30 days - Klarna: Pay Later in 30 days Terms and Conditions

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees.*

* Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Klarna's full T's & C's can be found here - Terms and Conditions – Klarna UK